Customer Service Questionnaire

Please correct the field(s) marked in red below:

The Development Services Department is committed to providing excellent customer service to the citizens of Goodyear and the development community. This survey will help us gauge our current service level and receive input on ways to improve.  Recently you have been in contact with one of our Development Services Staff. Please take a minute to provide us with feedback on this recent experience with our department. Your responses will be kept confidential.

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Select the Building Safety employee(s) you contacted:
2
Select the Code Compliance employee(s) you contacted:
3
Select the Economic Development employee(s) you contacted:
4
Select the Planning and Zoning employee(s) you contacted:
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Other Employee:

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Enter Project Name or the general nature for your contact:
 *
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Type of Service Provided:
 *
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Other service:

Please select the box next to the phrase which best describes your opinion of the service received.

4-Strongly Agree   |   3-Agree  |   2-Disagree  |   1-Strongly Disagree  |   0-N/A or Did Not Observe

The employee(s)...

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1. Demonstrated respect and friendliness.
 *
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2. Contacted you or responded to your needs in a timely manner.
 *
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3. Communicated in a professional and effective manner.
 *
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4. Actively listened to your needs.
 *
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5. Researched the issue(s) in a timely manner.
 *
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6. Completed work within the timeframes that were expected.
 *
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7. Represented the City of Goodyear in a positive manner.
 *
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Comments or Suggestions:

If you would like to be contacted about your experience, please leave your name, phone number and email address:

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Name:

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Phone Number:

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Email Address:

Thank you for your input.
  1. To receive a copy of your answers, please fill out your email address below and submit.