FAQs

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Expand/Contract Questions and Answers

  • What is a slurry seal?

  • Why are there white discolored areas with sand?

  • Why does the slurry seal appear uneven and rough?

  • Why does it look like there are seams in the slurry seal? - Why isn’t it continuous all the way through?

  • Why can I see hairline cracks in the slurry?

  • What is the process of the Slurry Seal project?

  • Will this project affect street sweeping and trash pickup?

  • How come the Slurry Seal is a light brown color and not black?

  • What precautions should I take once my street has been sealed?

  • What is a Cape Seal?

  • What is the purpose of a Cape Seal?

  • How long will this process take?

  • When can I drive on my street after each application?

  • What is Microseal?

  • Why was my street closed?

  • I have more questions - who can I call?

  • Council Action (COAC)

  • IOB (Interim Office Building now City Hall)

  • Goodyear Municipal Complex (GMC)

  • #Notes2Know

  • Performance Conversation

  • RR&E (Rewards, Recognition and Events)

  • Employee Self Service (ESS)

  • Learning Management System (LMS)

  • Priority Based Budgeting (PBB)

  • Citystat

  • Lean

  • People Master Plan

  • Performance Management Program (PMP)

  • Strategic Action Plan (SAP)

  • How can I run for City Council?

  • What will happen if I cannot claim my vehicle?

  • My car was involved in a collision and, due to damage, it is not drivable. Does it still have to have a valid registration before the police can release it?

  • I am out of the state, or out of the country, and cannot return to get the vehicle out. May I use a Power of Attorney after the 30 days has expired so someone else can get the vehicle for me?

  • What if the 30 days has expired and I own the car but my driver's license is not valid?

  • Can I allow someone else to get my vehicle out of impound BEFORE the 30 days has expired?

  • What if I own the vehicle but have not yet transferred the title into my name?

  • If I transfer ownership or add a new person or company onto the registration, can they get the car out early?

  • What if someone other than the owner was driving the vehicle when it was impounded?

  • How much will it cost to get my vehicle back?

  • How long will my vehicle be impounded?

  • Credit Cards

  • Corporate Sponsorships

  • Coolers

  • R.V. Parking

  • Re-entry

  • Development Complex Fields

  • What can/can’t I bring into the ballpark?

  • Can I bring a water bottle into the ballpark?

  • What is ZIZZY?

  • What is that statue supposed to be?

  • How far is Goodyear Ballpark from other Cactus League facilities?

  • Need Directions to the Ballpark?

  • Do you have any seating in the shade?

  • Do I need a ticket for my one-year old?

  • Can I purchase tickets by phone?

  • Wheelchairs

  • Umbrellas

  • Terrace Level

  • Team Shops

  • Tailgating

  • Suites

  • Smoking Policy

  • Scoreboard Messages

  • Safe Sitting Zones

  • Rainout/Refund Policy

  • Programs

  • Press Box

  • Pay Phones

  • Parking

  • Official Game

  • Nursing Mothers

  • Non-gameday Events

  • National Anthem Performers

  • Lost Children or Companions

  • Lost and Found

  • Kids Zone

  • Injury Disclaimer

  • Guest Services

  • Group Tickets

  • Gate Opening Times

  • Fun Money

  • Foul Balls

  • First Aid

  • Entrances

  • Elevators

  • Drinking Fountains

  • Disabled Access/Accessible Parking

  • Directions

  • Diaper Changing Stations

  • Concessions

  • Concealed Weapons

  • Comment Cards

  • Code of Conduct

  • Club Seating

  • Child Admission

  • Cameras & Video Equipment

  • Bottled Water

  • Banners & Signs

  • Bags and Purses

  • Baby Strollers

  • Automobile Assistance

  • Autographs

  • ATM Machines

  • Animals

  • Alcohol Sales

  • Aisle Policy

  • What is water waste?

  • How do I dispose of surplus or expired prescription drugs?

  • What are the Utility Service Providers in the Goodyear area?

  • How can I legally drain or backwash my swimming pool?

  • How do I flush my hot water heater?

  • When should I flush my hot water heater?

  • Does the amount of hardness in the water system vary throughout the City?

  • Is it a good idea to periodically check my water softener?

  • What is water softening?

  • What is hard water?

  • Why is my water sometimes a different color?

  • Why does my drinking water sometimes taste like chlorine?

  • Sometimes the water from my faucet is very cloudy. Is this harmful?

  • Where does my water come from?

  • Why is the water hot?

  • When does my water meter get read and how?

  • Where do I turn on my utilities?

  • How will we know the curtailment is over?

  • How does the City enforce restrictions?

  • What happens if a curtailment situation continues or gets worse?

  • Is any water use exempt from these restrictions?

  • What else can I do to reduce water use?

  • How can I see how our demand for water and supply are changing?

  • What might cause a curtailment?

  • What is your refund policy?

  • What sorts of activities are available?

  • What forms of payment is accepted?

  • What do I do if I cannot remember my login or password?

  • Is there a cost to create an account?

  • Is my online account active the moment I create it?

  • Where do I go to create an online account?

  • Where can I create an account?

  • What do I need to create an account?

  • Can I register over the phone?

  • Where is the Recreation Office located?

  • Can I play music?

  • Can you have alcohol?

  • How many people does it hold?

  • What amenities are available at the Ramadas?

  • Can you hold a date for me?

  • How far in advance do I need to reserve the Ramada?

  • When can I reserve the Ramada?

  • What is the cost?

  • How many Ramadas are available?

  • How do I dispose of surplus or expired prescription drugs?

  • Does Goodyear offer fingerprint services?

  • Does Goodyear offer vacation watch for my home?

  • Who should I contact to report stray animals?

  • Did I install my child's safety seat properly?

  • My child is under the age of 16. Does he/she need to wear a seatbelt if sitting in the rear of the vehicle?

  • My child is 4 years old, but weighs 43 pounds, does this mean he/she does not need a child restraint?

  • Does this mean that I cannot be arrested for a DUI or reckless driving on private property?

  • I had an accident in a parking lot, but the officer said he could not give the other driver who hit my car a ticket…why?

  • I saw a vehicle with no markings indicating that it was a police vehicle. Do I have to stop if this vehicle attempts to pull me over?

  • I got a ticket recently, what do I have to do now?

  • I saw a trailer that displayed speed recently, is that photo RADAR?

  • I was stopped for speeding, but the officer did not let me see the RADAR…Why?

  • I received a ticket for speeding, but when I looked at my speedometer the speed was slower than the officer said I was going.

  • What is the crime rate in Goodyear?

  • How do I get involved with community programs?

  • How can I get a job with the Police Department?

  • At the end of the 30-days, can I just go to the towing company and get my vehicle?

  • What will happen if I cannot claim my vehicle?

  • My car was involved in a collision and, due to damage, it is not drivable. Does it still have to have a valid registration before the police can release it?

  • Can I allow someone else to get my vehicle out of impound BEFORE the 30 days has expired?

  • What if I own the vehicle but have not yet transferred the title into my name?

  • If I transfer ownership or add a new person or company onto the registration, can they get the car out early?

  • What if someone other than the owner was driving the vehicle when it was impounded?

  • How much will it cost to get my vehicle back?

  • For how long will my vehicle be impounded?

  • What if my credit or debit card information changes?

  • How can I “save” my card information online so I don’t have to enter it again every time I make a payment?

  • Can I pay only a portion of my bill?

  • Will there be a charge if my debit card transaction is returned?

  • How long will it take to deduct the money from my chosen payment option?

  • Can I pay my bill with a credit or debit card at the APS counter in the City Hall lobby?

  • What are the payment options when using the C2G online program?

  • Can I use C2G to view and pay other bills I receive?

  • Is there a charge for using the C2G online program?

  • Can I use C2G to view and pay other bills I receive?

  • Is there a charge for using the C2G online program?

  • Can I view my bill online if I already pay with Automated Bill Payment?

  • What if I forget my PIN?

  • What should I do if I get “stuck” during the enrollment process and cannot continue?

  • How do I verify the “cookies” settings on my PC?

  • How do I verify the resolution settings on my monitor?

  • What are the requirements to enroll in the C2G program?

  • Will I continue to receive a paper copy of my bill?

  • How do I sign up for the C2G program?

  • Can I change the billing address listed on my account online?

  • What if my account is delinquent?

  • Who can enroll in the C2G online program?

  • What are the advantages of using the C2G program?

  • Is paying my bill online safe?

  • How do I contact Customer Service with questions or problems with my C2G account?

  • Other Helpful Resources

  • Can you recommend a lawyer? I cannot afford an attorney. Will you represent me in my lawsuit?

  • How do I serve a lawsuit on the City of Goodyear?

  • Where do I file a claim against the City of Goodyear?

  • What is the difference between the City Attorney and the County Attorney?

  • How do I make a Public Records Request for public documents?

  • Who does the City Attorney represent?

  • Can the City Attorney’s office represent private citizens?

  • How do I report graffiti that needs removal?

  • How do I report a known graffiti vandal

  • What do I do if I see graffiti in progress

  • How Do I Get Involved?

  • Why are we updating the General Plan?

  • Why do we have a General Plan?

  • What is your refund policy?

  • How far in advance do I need to make my reservation?

  • When can I reserve the pool?

  • What is the cost to rent the pool?

  • Can I bring in pool toys or flotation devices?

  • Can I bring food in?

  • What are the hours of open swim?

  • What is the pool season?

  • What is the cost during open swim?

  • Where do I report a street light that is out?

  • Where and how do I get my pet spayed or neutered?

  • What is the non-emergency Fire Department phone number?

  • What is the non-emergency Police Department phone number?

  • What are the Schools/Districts (K-12) in the Southwest Valley?

  • What are the Utility Service Providers in the Goodyear area?

  • Where do I turn on my City utilities (Water/Sewer/Trash pickup)?

  • What are the hours of City Hall?

  • When are Council Meetings Held?

  • Won't fire sprinklers detract from the beauty of my home?

  • Don’t fire sprinklers cause a lot of water damage when they operate?

  • Will all the sprinklers in my home activate if one is triggered by a fire?

  • What about my Home Owners insurance rates?

  • Won't sprinkler piping leak?

  • Can't sprinklers activate without a reason, causing water damage?

  • How expensive is a home fire sprinkler system to install?

  • What do the blue reflectors in the roadway mean?

  • Can you help get my cat out of the tree?

  • How do I dispose of Hazardous Materials?

  • Who do I contact if the Fire Lane is blocked?

  • Do you collect toys for children?

  • I have a child who plays with fire. What can I do?

  • Do you give fire extinguisher training?

  • How do I refill or check my fire extinguisher?

  • Does the fire department fill or empty pools?

  • Can you recommend a water damage cleanup company?

  • How do I clean up fire/smoke damage?

  • How do I obtain biomedical bags?

  • How do I dispose of needles/syringes?

  • How do I get my oxygen/air tanks filled?

  • Where can I get immunization shots for my child?

  • How do I obtain a Goodyear Fire Department Patch?

  • How do I schedule a fire station/apparatus tour?

  • How do I schedule a ride-along with a fire company?

  • How do I apply to be a Goodyear Firefighter?

  • What are the requirements to becoming a Goodyear Firefighter?

  • How do I obtain an Environmental Report?

  • How do I get a copy of a fire or EMS report?

  • Does the Fire Department offer CPR/First Aid classes?

  • Will you help me install my car seat?

  • Where do I get fire safety signs made?

  • Who can replace the keys to the Knox Box?

  • How do I obtain an application for a Knox Box?

  • How do I get rid of bees swarming in my yard?

  • How do I get my fire protection plans reviewed?

  • How do I schedule a fire inspection?

  • I locked my keys in the car. Can I have the Fire Department come and unlock my vehicle?

  • My smoke alarm is beeping. What does that mean?

  • What is the phone number to the fire station closest to my house?

  • What is the distance from my house to the nearest fire hydrant?

  • What is the ISO rating for my home?

  • My insurance company needs to know the distance from my house to the closest fire station. How do I get this information?

  • When do we need tack coat?

  • Does the City require two pressure tests on the sewer lines?

  • What is the typical length of a water meter?

  • When does the Temporary Backflow Preventor need to be certified?

  • Whom do I call to make an appointment for a construction inspection?

  • When are construction inspectors available for site inspections?

  • On what days will the City take BT's on a new water main?

  • How do I obtain a flushing and disinfection meter?

  • How long does it take to process a traffic control application?

  • What if I don’t have a computer?

  • How do I get to City Hall?

  • Is there an application deadline?

  • How will I be notified if I am not selected for an interview?

  • How do I check the status of my application?

  • What do I do if I experience technical difficulties?

  • What is the selection process?

  • How can I edit or delete information on my on-line job application?

  • How can I be notified when a position I am interested in becomes available?

  • How much employment history should I include in my application?

  • How do I attach a resume, cover letter, or additional information to my application?

  • How do I apply for employment?

  • Where do I go to vote in Goodyear?

  • How do I register to vote in Goodyear?

  • How can I run for City Council?

  • What do I do with my trash?

  • Does my reservation time include set up and clean up?

  • Does my reservation time include set up and clean up?

  • Can I play music?

  • Do I get keys to the facility?

  • Is smoking allowed?

  • Can you have alcohol?

  • What amenities are available?

  • What is the maximum capacity of the Community Center?

  • Can you hold a date for me?

  • How far in advance do I need to reserve the Community Center?

  • When can I reserve the Community Center?

  • What is the cost to rent the Community Center?

  • Stagnant Pool (County)

  • Residential Rental Property Ordinance (Code Compliance):

  • Recreational Vehicles (Code Compliance):

  • Property Maintenance (Code Compliance):

  • Parking of Vehicles (Code Compliance):

  • Loose animals (County)

  • Infestation of Mosquitoes or Flies (County):

  • Illegal Signs (Code Compliance):

  • Horses and Farm Animals (Development Services):

  • Grass and Weed Height (Code Compliance):

  • Graffiti (Code Compliance)

  • Garage Sales (Code Compliance)

  • Fireplaces (County):

  • Excessive and Disturbing Noise (Police):

  • Dust or Air Quality (County)

  • Curfew Hours for Minors (Police):

  • Construction Noise (Police):

  • Barking Dogs (Police):

  • Backwashing of Swimming Pools (Code Compliance):

  • Animal Droppings (Code Compliance):

  • Abandoned Vehicle (Police)

  • Abandoned Shopping Carts (Private Company)

  • May I speak at a Council Meeting?

  • Where do I go to view Agendas and Action Items?

  • How may I participate in a Council Meeting?

  • Are all Council Meetings open to the public?

  • When are Council Meetings Held?

  • When is City Hall open?